A Secure, Custom Approach to Virtual Assistance
Over the years, remote support has been plagued by a few specific problems. Many providers fall short on security; others lack the necessary compliance certifications to serve large enterprises, such as major insurance companies (one of our specializations). Even if a provider checks those two boxes, high turnover rates degrade the quality of the service. At SecureEVAs, we're different. We have revolutionized remote support by eliminating these typical pain points.
Unmatched Security to Protect Your Business
It all starts with security in this industry. We don't think the industry standard VPN-based approach to security is good enough for your data, so we opt for a virtual machine environment for our virtual assistants to use when serving your customers. Adding ongoing daily compliance audits – and annual third-party audits – means there will be no doubts that your data is as secure as can be in this process.
Training Makes All the Difference
In addition to security concerns, another problem with traditional remote support is how many calls reach the second or third level. Too many remote virtual assistants simply aren't empowered with the training and information they need to deliver value to customers and the company. We address this problem by offering tailored support specific to each client. Where traditional call centers share resources and provide generic support, our EVAs are provided with detailed training and ongoing feedback. In the end, retention rates go way up, and your rate of escalations goes way down.
SecureEVAs Delivers the Best Value in the Industry
SecureEVAs offers your enterprise unbeatable value in remote support. Our pricing aligns with the rest of the industry, but we deliver far more than our competition. With us, you'll receive a SOC 2 Type 2 and HIPAA-compliant service, dedicated account managers, well-trained EVAs who reduce escalations, virtual machine environment security, and much more. Get more than ever for your remote support dollars by switching to SecureEVAs today.
At SecureEVAs, we prioritize the confidentiality and protection of our clients' and internal information.
At SecureEVAs, we safeguard client and internal data. We may collect and process personal details such as names, contact information, and service-related data to deliver services, manage operations, and support communications. We apply strict safeguards against unauthorized access, misuse, or disclosure, with ongoing employee training and regular system testing. we work only with trusted partners held to strict standards and adapt practices as technology and threats evolve. Your trust is vital, and we are committed to the highest levels of security and privacy.
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